Frequently asked questions


Our team of expert analysts are ready to answer any questions you may have. Below are examples of some of our most commonly asked questions.

Where is BUE’s service area?

BUE can offer natural gas and electricity supply procurement in any applicable deregulated state, as shown on the map below.

We can offer Demand Response services across the PJM, New York (NYISO), Texas (ERCOT), California (CAISO), New England (NE ISO) and Ontario, Canada (IESO) markets.

U.S. map showing Natural Gas vs Natural Gas combined with Electricity

What is deregulation and how does it affect me?

In deregulated states, third-party suppliers (non-utility companies) can supply natural gas and electricity to end-users, giving consumers the opportunity to buy their energy from the least-expensive source. Your bill is divided into two major parts– supply and delivery.

Local utility companies continue to deliver electricity and natural gas to homes and businesses, while third-party suppliers can supply your account at a lower rate than the utility. The difference between what the utility would charge and what the supplier charges equals your savings.

How are BUE suppliers different from my utility company?

By selecting a qualified BUE supplier, you have exactly the same assurances in regards to receiving your electricity and natural gas. If the power goes out, you can still call your utility to come fix it. You will continue to receive the same reliable service you’re accustomed to and will in no way be penalized by your utility for switching.

What if my utility is also my supplier?

If you receive your full energy supply requirement from your utility company, you are charged a rate based on the prevailing cost of electricity and gas plus monthly adjustments including administrative charges. These costs are passed directly to you (however the utility has no profit on the supply portion of the bill).

Third-party suppliers can use purchasing strategies not available to the utility, allowing them to provide offers your utility can’t beat.

Do I have to notify my utility after I select another supplier?

No, we’ve selected suppliers that work with your utility to ensure a smooth transition between energy suppliers. The energy supplier will notify your utility company of your switch and they will continue to delivery your electricity and/or natural gas with no interruptions.

How will I be billed by the supplier I choose?

In most cases you will continue to receive a single bill from your utility company with the supply charges listed separately. BUE requires that all details of the energy supplier’s offer be provided and displayed to you.

How do I benefit with BUE?

BUE works and negotiates for you to receive the best possible rates from bidding third-party suppliers. We receive a uniform fee from our suppliers and therefore have no motivation to favor one supplier over another. All suppliers serving your area have been reviewed and pre-screened.

The suppliers selected to be in our procurement process are some of the biggest energy companies in the country. These suppliers must maintain a good reputation for fair business practices, good client service and our requirement to provide competitive offers.

We are confident in our ability to bring you the best rates possible and you aren’t obligated to accept any offer if you are dissatisfied for whatever reason.

Have a question not answered here?

Contact us today to speak with a representative about your business needs.


Once you provide us with your basic geographical and utility information we will begin our procurement process with suppliers in your area. We then analyze the supplier offers in response to the bid and will further negotiate with the supplier to get them down to their lowest acceptable margin. This can sometimes involve several components of the rate. Once we obtain the best rate from each supplier, you will be able to review the offers, select your supplier and enroll in one easy process.

There is no obligation to select any of the offers presented to you. If for some reason you wish to switch back to your utility company you can do so at any time.